Author
Co-Founder & Managing Director
Before Exclolab, Loren spent a decade embedded in service businesses across Southeast Asia — not as an outside consultant, but as the person who sits with the team, watches how work actually flows, and figures out where the system is breaking down. He developed the Discovery methodology at Exclolab from that experience: the idea that you cannot design a good system until you understand the one it's replacing. At Exclolab, he owns the Discovery phase and the client relationship from first conversation through final deployment.
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